Masterlink Interactive Blog

Want free ice cream? Just click around Facebook a couple of times.

According to Web Pro News:

Baskin-Robbins Facebook fans can sign up for “Group Scoop” on Facebook and start their own group or joins someone else’s. Once the number of people in a “Group Scoop” reaches 31, the organizer and all 30 other members will receive a coupon for a free 2.5 oz scoop of ice cream or a 3 oz swirl of soft serve.
“Group Scoop is a fun way for our fans to enjoy a free scoop of Baskin-Robbins ice cream with their Facebook friends, even if they are miles apart,” said David Nagel, Baskin-Robbins Director of Brand Excitement. “Groups of 31 Facebook Fans will be able to enjoy a scoop of their favorite flavor, on us.”

Simple. Smart. Social media savvy. Let’s take a look at how Facebook has created marketing capabilities for the ice cream icon that simply didn’t exist before the social media age:

Creates Incentive to Share

Basically, something like this encourages Facebook users do the heavy lifting of getting your word out. Tell your friends (in an easily doable and provable way), and we’ll reward you. It’s simple.

Exponentially Expands the Promotion’s Capabilities

These sorts of marketing ideas aren’t new—at least in theory. In the past, Baskin Robbins could‘ve taken an ad out in the paper saying something like “Bring three friends, get one ice cream free.” But with an online platform like Facebook, it’s much easier to ramp up the numbers involved with a promotion.

In other words, “Bring 31 friends all at once to our store and get free ice cream!” would seem like a non-starter, and would probably draw a discrimination lawsuit from lonely people. With Facebook, the promotion could easily be for 50 or a 100 people, because that kind of viral organization requires only a few clicks from each customer.

And isn’t this what all those met-once-at-a-party or took-math-together-in-high-school-I-think-but-am-not-entirely-sure acquaintances you have listed as “friends” on Facebook are for?

Creates Incentive to Check Back

Internet marketing campaigns like these create a feeling that the Facebook Fan Page is a way for customers to shrewdly beat the system (and get free stuff). As we mentioned a few weeks ago, the single biggest reason Facebook users become “fans” or befriend the page of an online business is for the possibility of promotions and discounts.

Furthermore, with elements like “Flavor of the Month,” Baskin Robbins is using their Fan Page as a spot where exclusive announcements are made — the fourth biggest reason why customers become fans of companies on Facebook.

Grabs User’s Full Attention

When a Facebook user comes to your Fan Page, the opportunities for reaching them are much more powerful than, say, an ad on the side of a news article they’re reading that you simply hope will catch their eye. Instead, a visitor is committing their focus specifically to your message when they arrive at your page.

Even if customers only come to read the details of the promotion, the opportunities to reach them within those details are endless. And once you get them in the room, you’re giving all your fancy graphics, pictures, and copy a chance to shine.

Say it smart. Say it with heart. And say it in as many different ways as possible.

Some interesting stats were released this week from a new Nielsen Three Screen Report about how people are watching online video.

According to Web Pro News:

High-speed broadband access, now in 63.5 percent of homes, has created a better user experience for watching online videos and nearly a quarter of households have smartphones, allowing people to “place shift” and watch video anywhere.

Despite the common perception that viewers of videos on mobile phones are mostly teens, more than half (55%) are adults aged 25-49. While mobile online video viewing is still fairly limited, year over year growth is notable at 51.2%.

[…]Also in the first quarter 138 million people watched video on the Internet spending on average 3 hours, 10 minutes.

When it comes to mobile video, 20.3 million watched mobile video in the U.S., spending on average 3 hours and 37 minutes each month.

So online video is officially mainstream. How do these stats affect your web design and Internet marketing strategy?

Basically, it just means that there’s more and more reason to effectively integrate video into your comprehensive web presence. It can pay big dividends: Catchy content tends to get passed around. Shared links both spread your message and boost search engine rankings. Video platforms like YouTube give viewers the chance to respond and interact with your company. And with the rise of mobile video, these elements could be targeted in ways that will benefit users on-the-go, potentially giving your company a critical edge.

In other words, there are limitless ways now to creatively reach potential customers.

At Masterlink Interactive , we recommend a multi-faceted approach to Internet marketing and web design. All of our clients provide great products and services—our goal is just to help broadcast those impressive capabilities via as many different platforms as are needed to reach their potential customers. Different people will respond to different modes of communication, so it’s important to modify your message where possible.

Beyond video, this also means integrating elements into your web design like social media marketing, flash design, and e-mail marketing.

Contact our Dallas interactive marketing experts to learn more about video elements in web design and internet marketing.

The iPad has arrived with gusto. It’s hardly the first, but it’s definitely not the last. This week Dell announced plans for their own tablet computer, following similar announcements by, well, just about every other tech company with an interest in staying competitive. Even money says another company or two or six reveals plans for a tablet next week.

So what does this mean for your Internet marketing strategy? Do you now need a regular site, a mobile site, and some weird tablet-oriented hybrid of both? Three sites?

According to R2Integrated:

Because the iPad is now a receiving device, count on the creation of an entire Internet-based or e-based advertising platform around it. This will usher in a new era of services offered by digital marketing companies, ad agencies, brand managers, and more, and you will actually witness a new advertising model evolving very quickly—not unlike the advertising paradigm that evolved on laptops with the first generation of Internet publishing.

Kikabink News points out that NPR and the Wall Street Journal already have iPad versions of their own sites. And ReadWriteWeb sums it with an almost grim take on the new Internet marketing reality:

Thanks to varying screen sizes and differing feature sets (most notably Apple’s refusal to allow Flash on their mobile devices), those who want to provide compelling content to all their site visitors will be forced to re-code their site multiple times. Publishers without the resources to do so will have to make a tough choice — remove the unsupported content and the media that makes it slow to load on mobile devices entirely? Or leave it be and risk losing their mobile audience instead? That’s a “Sophie’s Choice” no one wants to make. Unfortunately, in a down economy where money is tight, that may be just what happens.

So what’s next for Internet marketing — sites that are 3D compatible?

If your company is just starting to dip its toe into the Internet marketing game, and hasn’t even started thinking about a mobile-friendly site yet — take a deep breath. Look at the coming spread of iPads and other “tablets” as an opportunity — not a burden. Because while iPhone app makers are scrambling to redesign their apps specifically for the iPad—and while, yes, it might become advantageous to develop iPad-oriented versions of your company’s website—an iPad site isn’t something you’ll necessarily need right away.

Why? Let’s take a look at how iPads will probably be used:

They’re small, accesible and can operate easily on mobile 3G networks via the same operating system as the iPhone. This means they’ll likely be used similarly to smartphones, whose users are often seeking quick, easily accessible information on the fly like phone numbers and driving directions.

But iPads also feature bigger screens and touchscreen keyboards, meaning users are more likely to rely on them for more typical web browsing than they would a smartphone.

So build an easy-to-use mobile version with easy access to your more-developed regular site, and you’ll have something for both of the iPad’s primary uses. Worry about more iPad-specific tweaks when the industry that sprouts up around the new technology shakes out a bit.

For now, there are a few changes to be aware of. Take AdWords targeting, for example:

AdWords users who feel an urge to target iPad owners can now do so without reaching out to people carrying Android devices and iPhones, as well. Google’s added an option to its “networks and devices” screen that’ll allow advertisers to adopt a narrow focus.

A post on the Inside AdWords blog announced late yesterday, “[W]e feel confident adding the iPad to the list of mobile devices that you can target specifically. To do this, simply edit the ‘Devices’ section in your Campaign Settings, and select the iPad under ‘Advanced device and carrier options.’”

More research will show in time just how people are using the iPads, and the best methods for businesses to target them. Of course, we’ll keep you updated.

If it seems like your business is only as good as its dot on an online smartphone map, well… you might not be that far from the truth.

Masterlink Interactive on Mapquest Mobile

Location-based searching matters—more than ever—in the Internet marketing world. In fact, Google reported that nearly a third of its searches now pertain to the searcher’s location. In other words: “Tire shops near Beltline” or {ahem} “Internet marketing gurus in Dallas off 75 Central.”

As we discussed last week, it has everything to do with the rise of smartphones and mobile web design, and the ballooning expectation for and reliance upon the ability to access important information on the fly.

Perhaps no company understands the importance of capitalizing on this trend than online map and direction giving/business searching/real-life maze solving site MapQuest. Despite helping pioneer the online map and driving direction world, MapQuest has been bleeding market share to competitors like Google Maps for years.

But the company saw smartphones as its way back into the game, and jumped at the chance to carve out a niche with its MapQuest Navigator iPhone app. In addition to the comprehensive maps it offers, the site has loaded up with nifty bells and whistles that capitalize on why smartphone users are relying on such maps in the first place.

It added its own “streetview” function, allowing users to become more familiar with an area before arriving there. There’s voice-guided “turn-by-turn” navigation and route-optimization. There’s a search for local businesses (parking garages, coffee shops, gas stations, etc.) along each route. It even boasts a mapped-out gas prices tracker.

More importantly (at least from a Internet marketing perspective), it features a host of information sharing and searching capabilities, like Facebook connectivity that allows users to share location-based recommendations more easily (and access others’ recommendations).

Apparently, with its finger on the pulse of the mobile searching community, this new approach is working:

“We’re one of the most downloaded applications on the iPhone, despite the fact that other options are built in,” said MapQuest CEO David Cole to WebProNews. The site reached nearly 50 million unique visitors in July 2009.

So how can you make location-based searching work for your Dallas-area business?

Contribute information to online map sites. MapQuest is encouraging local businesses to submit information like menus, coupons, and contact information.

A mobile-friendly website matters, as does an awareness of your clientele. If they’re local, design your SEO local. If you’re pita stop in Plano, don’t spend all your effort trying to conquer the Google search rankings for “great Middle Eastern food,” or even “Dallas Middle Eastern restaurants.” Try “Middle Eastern food in Plano” instead. You’ll be competing against a more narrow search term field, and smartphone users with a hankering for falafel will thank you — and use those MapQuest features to help others thank you as well.

Let your customers do the work for you. If your product is worth sharing, it will find its way onto Twitter, Facebook, MapQuest and more. You just need to lay the groundwork with a site that responds to their searches (and a product that makes them think you’re worth sharing).

Ok, so my SEO gurus are not going to like my title, but it’s true! Now don’t get me wrong, my SEO Specialists are the BEST and they do an excellent job of getting that wonderfully sought after target audience to your website. However, what happens when the user gets to your site? Is it easy to use? Is it compelling for the visitor? Does the web design look professional? Does it look trustworthy? Is it outdated?

A billboard or newspaper advertisement can be used to drive foot traffic to your brick and mortar store, but if the store is dirty, the merchandise is not properly organized and the service is poor, you will not make the sale. The same is true for your website – probably even more so! Whether you are selling a product or a service, your prospective online customer is going to make a judgment about your company before ever talking to a real live person or stepping into that million dollar office you occupy.

That old saying, “You never get a second chance to make a good first impression” was never more relevant than today. If that visitor to your site hits the dreaded “back” button before visiting anything more than your homepage (referred to as the bounce rate), you are dead in the water. They will not be coming back.

Now is a great time to take a retrospective look at your current site and see what can be done to catch those visitors that are coming to the site. Some great ideas for drawing those visitors in might be:

• Incorporate some interesting Flash animation to your site that also provides a valuable message to the user that will entice them to want to learn more. Don’t use movement just to see something move – your visitors do not want to be entertained.
• Prominently place a call to action on your homepage.
• Offer some type of online-only value to the visitor, a special coupon, discount, free evaluation, etc. Make sure this information is front and center when they come to your site.
• This may sound simple, but put your phone number and a contact us button on your homepage – users do not want to hunt for that information.
• The homepage should be clean and clutter-free – don’t have too many messages fighting for attention.
• Make sure the content is fresh and new – add a press release, new blog posting.
• Remove any annoying music, sound or auto-launching video.
• Employ a tagline that tells the user exactly what you do – no “cutesy” or “creative” taglines.
• If your site looks like it was designed more than 2 years ago – START OVER.

We have seen conversion rates as high as 30% on sites that are well designed with great SEO that really targets the correct visitor. Even if you are getting conversions with your current site, study your online statistics – you could be missing out on a lot of potential new business.

When you aim for perfection, you discover it’s a moving target. ~George Fisher

Don’t let your desire for perfection get in the way of your marketing goals. Being hesitant and indecisive when forming ideas for your interactive marketing strategy can waste a lot of valuable time. It can also cost you some valuable leads that you would be generating if you had just committed to getting it up and running. Time is money, and the more time you spend not having an effective online marketing solution, the less money you are going to be making.

Some people will spend months or years polishing a business plan, making sure every single detail is examined and estimated, only to find that in practice, it’s not as they imagined it. That’s way too much time wasted planning and thinking, when they should have be doing and learning.

The same is true about your Interactive Marketing Solution. You know that you need to figure something out to stay competitive. All this talk about Web 2.0, corporate blogging, and social media is pretty confusing. It’s scary knowing that you need to do something, yet having no clue on what to do. How can you identify what is right for your company?

Well, the best advice is to let someone (I suggest MasterLink) help you formulate an Interactive Marketing Action Plan. Working with a collaborative Interactive Marketing partner to identify your goals and objectives is a great way to establish what your interactive marketing solution should be. By setting goals, it is then easy to work backwards to discover ways of achieving them. Hey, it turns out you don’t need that corporate blog or the fancy 3-d flash intro after all. Nice!

Marketing is an ongoing process. You discover that your favorite campaigns are not quite as effective as you planned, or that the one you had no hopes for, surprisingly has a high conversion rate. Because the nature of marketing is so volatile, the best strategy is to get it going and just test, tweak, test, tweak, test, etc.

You can come up with millions of excuses not to get a website up, not to set up a Pay-Per-Click campaign to drive traffic to your company’s product pages, or not to start utilizing Search Engine Optimization to increase your business’ online visibility and credibility. Stop it! Quit making excuses.

Your best option is to start right now before your competition leaves you in their dust. When you spend so much time looking for the “best” choice that you never actually do anything, you are sabotaging your company.

Even if the target is moving, it still is best to shoot. Don’t let perfect be the enemy of good.